Contact us as soon as possible and let us know a few things:
Next, an experienced apparel decorator will reply asap to help you get the best product, print, and price to fit your needs.
Yes. We have a wide range of suppliers of all types of apparel and accessories. However, if you prefer to bring your own, it’s ok with us.
Our aim is to get your order completed when you need it. Some things can be done the same day or in a few days. Let us know your needs and we will do our best to accommodate.
Some of our clients choose to bring their own products for custom decoration. That’s perfectly fine. However, we cannot be responsible to replace any products provided by our clients that are damaged or have any type of error during the decoration procedure. Our clients can supply a replacement product that we can decorate for free or we will refund the decorating cost of the damaged product in such cases.
All of our products have size charts listed. If they do not please inquire and we can have them sent to you.
Size charts will list the reccomended size that corresponds with your body measurements. Keep in mind that these are suggested. If you like a specific type of fit we reccomend that contact our customer service to assist you.
Make sure you look over your invoice and mock ups thoroughly. Although we do our best to translate all your requests when writing up your order and processing it. Our clients will bear the responsibility when they approve and order or mock up that they later realized contained an error. We strive for accuracy and do our best to review type, colors, sizes, etc. to make sure you are approving the correct invoice and mock up. Lastly, make sure you approve asap since delaying can cause your delivery date to be pushed back.
A bulk order is a single, consolidated order placed on behalf of a group, team, or organization. All items are shipped together in bulk packaging at the most cost-effective pricing available. Bulk orders are ideal for organizations that already have a system in place to sort and distribute items to their members.
A web store is a personalized online storefront set up for your group, team, or organization. Individual members can visit the store and place their own orders directly. Each order is individually packed and shipped, making distribution effortless. Web stores also include dedicated customer service support throughout the ordering process.
FIELDS Printwear provides custom online stores for organizations, charities, schools, and community groups. Every program is tailored to the client's needs, and pricing is determined by the store structure, selected products, and production and fulfillment requirements. This policy outlines how payouts, pricing, store changes, and fulfillment cycles are managed.
• Program Types
FIELDS Printwear supports the following store types:
Team Store
Company Store
Fundraiser Stores
On Demand Stores
Each program has its own pricing structure, cost basis, and payout model.
• Custom Pricing & Payouts
Every store is custom-priced based on:
Number of SKUs
Number of designs
Garment types and colors
Production complexity
Any change to these elements changes the cost basis and may require revised pricing or payout.
• Adding Designs, Products, or Variations
Important: If changes are made without requesting updated pricing, the program will still be billed according to actual production and fulfillment costs.
• Product SKU Tier Eligibility
Pricing tiers apply only to the product SKU structure that you approved at launch. Adding product SKUs or changing the store structure after launch may affect tier eligibility, pricing, and funds raised.
• Multiple Stores or Additional Fulfillment Cycles
Opening a second store, extending a store, or triggering a second fulfillment cycle:
Increases production and fulfillment costs
Creates a separate cost basis
Cannot be combined with the original store to reach higher pricing tiers
May require a revised pricing structure
Each store or fulfillment cycle is treated as a separate production run unless otherwise agreed in writing.
• Exchanges, Refunds & Order Adjustments
Customer-initiated changes — including exchanges, size changes, order cancellations, and refunds — may affect the final payout (for fundraisers) or billing. Totals are calculated based on final fulfilled quantities, not initial order volume.
If exchanges or refunds increase production or fulfillment costs, the payout may be adjusted accordingly.
• Client-Initiated Changes Without Pricing Review
If a client makes changes to the store — including adding products, designs, or variations — without requesting updated pricing, the program will still be billed according to actual production and fulfillment costs. This ensures accurate billing and protects the integrity of the agreed payout structure.
Important: All changes should be communicated to FIELDS Printwear before implementation.
• Fundraising Payouts (Fundraiser Programs Only)
For Fundraiser store types, donation checks are issued within 30 days from store fulfillment, not store closure. Payout totals are calculated based on:
Approved SKU structure
Final fulfilled quantities
Applicable tier or per-unit payout
We really want good communication with our clients. To provide the best service we notify our clients of each step of their order. These are the steps you will be notified about…
We really hope this helps you to be informed and really know what is going on with your custom decorated order!
Choosing the right size for you design is important. We have guidelines that we typically stick to, but each design can need specific adjustments to decorate the product properly. Here are some of the guidelines we follow for common products:
Apparel Tops:
Apparel Bottoms:
